The Resilient Muslim Project
Terms of Service
Effective Date: February 18, 2026
Terms of Service
These Terms of Service constitute a legally binding agreement between you ("Client") and The Resilient Muslim Project ("Coach," "we," "us"). By booking any session or purchasing any package, you agree to be bound by these terms in full.
1. Nature of Services
The Resilient Muslim Project provides faith-informed life coaching services. Coaching is not therapy, counseling, psychotherapy, or any form of licensed mental health treatment. The Coach is not a licensed therapist, psychologist, or medical professional. Nothing communicated during sessions shall be construed as medical, psychological, financial, or legal advice.
Clients experiencing mental health crises, trauma, or requiring clinical intervention are strongly encouraged to seek qualified professional support.
2. Client Responsibilities
By engaging our services, you agree to:
Provide accurate and truthful information during intake and throughout the coaching relationship
Attend sessions punctually and prepared
Communicate respectfully and professionally at all times
Take personal responsibility for decisions made as a result of coaching
Acknowledge that results from coaching are dependent on your own effort, commitment, and engagement
3. Payment Terms
All fees are due in full at the time of booking unless a separate written payment arrangement has been agreed upon. Failure to complete payment may result in cancellation of your booking. We reserve the right to decline service to clients with outstanding balances.
4. No Refund Policy — Individual Sessions
All individual coaching sessions are strictly non-refundable. Once a session is booked and payment is processed, no refund will be issued under any circumstances, including but not limited to: change of mind, personal scheduling conflicts, failure to attend, or dissatisfaction with session outcomes.
By completing your booking, you expressly acknowledge and agree to this no-refund policy.
5. Package Refund Policy — Limited Window
Coaching packages may be eligible for a partial refund subject to ALL of the following conditions being met:
A written refund request is submitted via email within 48 hours of original purchase date
No sessions within the package have been used, scheduled, or initiated in any form
The refund request includes your full name, date of purchase, and reason for the request
If approved, a refund will be issued minus any transaction or processing fees charged by our payment processor. Refund requests submitted after the 48-hour window, or where any session has been used or scheduled, will be declined without exception.
Approved refunds will be processed within 7–10 business days to the original payment method. The Resilient Muslim Project reserves the sole and absolute right to approve or deny any refund request in its entirety.
6. Rescheduling Policy
Clients may reschedule a session without penalty provided that written notice is given at least 24 hours before the scheduled session time. Notice must be delivered via email or the designated booking platform.
Sessions cancelled or rescheduled with less than 24 hours' notice will be forfeited without credit, refund, or substitution. The Coach reserves the right to waive this policy at their sole discretion in documented exceptional circumstances.
"Written notice" is defined as a confirmed email or platform message with a timestamp verifiable by The Resilient Muslim Project. Verbal notice, text messages, or social media messages do not constitute valid notice for rescheduling purposes.
7. Late Arrivals
If a Client arrives late to a scheduled session, the session will end at the originally scheduled time. No additional time will be granted, and no credit or refund will be issued for time lost due to late arrival.
8. Termination of Services
The Resilient Muslim Project reserves the right to terminate the coaching relationship at any time, for any reason, including but not limited to: abusive or disrespectful conduct, dishonesty, or failure to comply with these Terms. In the event of termination by The Resilient Muslim Project, any unused prepaid sessions will be refunded on a pro-rated basis. No refund will be issued for sessions already completed or where termination is due to the Client's misconduct.
The Client may also terminate the coaching relationship at any time. Such termination does not entitle the Client to any refund except as expressly provided in Section 5 of these Terms.
9. Limitation of Liability
To the fullest extent permitted by applicable law, The Resilient Muslim Project shall not be liable for any indirect, incidental, consequential, or special damages arising from or relating to the coaching services provided, including but not limited to loss of income, emotional distress, or any outcomes resulting from decisions made by the Client. Our total liability to you shall not exceed the amount paid for the specific session or package giving rise to the claim.
10. Intellectual Property
All materials, worksheets, frameworks, and content provided by The Resilient Muslim Project are the exclusive intellectual property of the Coach and may not be reproduced, distributed, or shared without express written permission.
11. Governing Law
These Terms of Service shall be governed by and construed in accordance with applicable law. Any disputes arising under these Terms shall first be submitted to good-faith mediation before any formal legal proceedings are initiated.
12. Entire Agreement
These Terms of Service, together with the Privacy Policy above, constitute the entire agreement between the Client and The Resilient Muslim Project with respect to the subject matter herein, and supersede all prior communications, representations, or agreements, whether written or oral.
13. Acceptance
By booking a session, purchasing a package, or otherwise engaging the services of The Resilient Muslim Project, you confirm that you have read, understood, and agree to be bound by these Terms of Service and Privacy Policy in their entirety.
Contact
For questions regarding these documents, refund requests, or data inquiries, please contact The Resilient Muslim Project in writing at [email protected]
Last Updated: February 18, 2026
Grounded faith. Steady growth. One step at a time.
Copyright 2026 The Resilent Muslim Project
All rights reserved
We respect your privacy. Personal information is used only to provide services and deliver requested updates. We do not sell or share mobile information with third parties for marketing purposes.
Message frequency varies. Message & data rates may apply. For support, contact: [email protected]